Privacy Policy

Last updated: July 26, 2026

ArdentX LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and logistics services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Contact Information

• Name
• Email address
• Phone number
• Business address
• Company name (if applicable)

Shipment Information

• Pickup and delivery addresses
• Shipment contents and specifications
• Tracking information
• Delivery confirmations

Payment Information

• Credit card numbers
• Billing address
• Bank account details (for business accounts)
• Payment history

How We Use Information

We use the information we collect for various purposes, including:

• Providing and managing our transportation and logistics services
• Processing transactions and sending related information
• Communicating with you about services, updates, and promotions
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and unauthorized transactions

Who Has Access

Access to your personal information is limited to employees and authorized personnel who need access to perform their job duties. We implement strict access controls and regularly review permissions.

We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Shipping carriers and partners
• Analytics providers
• IT service providers

These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

How to Request Data Deletion

To request deletion of your personal information, please:

• Email us at help@ardentxco.us with "Data Deletion Request" in the subject line
• Call us at +1 (274) 201-0995
• Write to us at 13225 Vantage Way, Jacksonville, FL 32218

We will respond to your request within 30 days and verify your identity before processing.